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If your mobile app is crashing or just not opening at all, try the following steps:

Step 1: Power Cycle the phone  - Sometimes updates may not have been applied because the phone has not been shut down since the update install.

Step 2: Verify the Operating System is up to date – check to make sure Android or Apple hasn’t released an update that is pending on the phone.

Step 3: Check Account Linked to your Spendable Balance – Make sure your spendable balance is linked to an open checking suffix.

Step 4: Uninstall/Reinstall the app – This solves the majority of app issues. On the next login, you should be prompted for your phone number and a security question, this lets you know its enrolling the device. If it only asks for user name and password, the app wasn’t purged from the phone correctly. iPhones back up the app data in the cloud instead of on the physical phone.

Keeping your money and information safe is a top priority. When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe. 

When you enroll with Zelle through your online banking Bill Pay account, or mobile banking app, your name, the name of your financial institution, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with your financial institution).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its "directory" and notifies your financial institution of the incoming payment. Your financial institution then directs the payment into your bank account, all while keeping your sensitive account details private.

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call Zelle customer support team at 1-844-428-8542 and ask them to move your email address or U.S. mobile phone number to Alabama Credit Union so you can use it for Zelle.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your bank account so you can start sending and receiving money with Zelle through Alabama Credit Union's mobile banking app and online banking. Please call our Member Care Center at 888.817.2002 for help.

The first fee will be charged on March 15. But if you are moving into our Value Account and do not currently meet the qualifications we encourage you to download our mobile app or online banking to ensure you will not be charged a fee.

You can find a full list of participating banks and credit unions live with Zelle here.

If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

You can send, request, or receive money with Zelle.

To get started, log into online banking or your mobile app, navigate to Bill Pay and select "Send Money with Zelle®". Review and accept the terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you're ready to start sending and receiving with Zelle. 

To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®. 

To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review and hit “Request”. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number. 

To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Alabama Credit Union account, typically within minutes.

If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:
a.    Click on the link provided in the payment notification you received via email or text message.
b.    Select Alabama Credit Union.
c.    Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.